Privacy Policy

Introduction

This Privacy Policy describes how BUFF INSTITUTE OF DESIGN OPC PVT LTD and its affiliates (collectively "BUFF INSTITUTE OF DESIGN OPC PVT LTD", "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our website https://buffinstituteofdesign.com (hereinafter referred to as "Platform").

1 Personal Information We Collect

Some of the information that we may collect includes but is not limited to:

• Personal data/information provided during sign-up/registering such as name, date of birth, address, telephone/mobile number, email ID.
• Information shared as proof of identity or address.
• Sensitive personal data collected with your consent (bank account, payment instrument information, biometric information).
• Behavioral data, preferences, and other information you choose to provide.
• Transaction-related information on our Platform and third-party business partner platforms.

2 Usage of Your Information

We use your personal data to:

• Assist sellers and business partners in handling and fulfilling orders
• Enhance customer experience
• Resolve disputes and troubleshoot problems
• Inform you about online and offline offers, products, services, and updates
• Customize your experience
• Detect and protect against error, fraud and other criminal activity
• Enforce our terms and conditions
• Conduct marketing research, analysis and surveys
• Other purposes described at the time of collection

3 Sharing of Your Information

Internal Sharing

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

Third-Party Sharing

We may disclose personal data to third parties such as:

• Sellers and business partners
• Third-party service providers including logistics partners
• Prepaid payment instrument issuers
• Third-party reward programs and other payment providers

Legal Disclosure

We may disclose personal and sensitive personal data to government agencies or authorized law enforcement agencies if required by law or in good faith belief that such disclosure is reasonably necessary to:

• Respond to subpoenas, court orders, or other legal process
• Enforce our Terms of Use or Privacy Policy
• Protect rights, property or personal safety of our users or general public
• Prevent, detect, mitigate, and investigate fraudulent or illegal activities

4 Security Precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and ensure the use of secure server.

5 Data Deletion and Retention

Account Deletion

You have an option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests.

We may refuse or delay deletion of the account in the event of any pending grievance, claims, pending shipments or any other services. Once the account is deleted, you will lose access to the account.

Data Retention

We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law.

However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

6 Your Rights

7 Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.

If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

8 Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.

9 Contact Us & Grievance Officer

BUFF Institute of Design OPC Pvt Ltd